Refund policy

Return and Refund Policy

Thank you for shopping with Amura. We want you to love your abaya. If you are not fully happy, you can return or exchange it under the terms below.

1. Return window
You can request a return or exchange within 7 days of receiving your order.

2. What can be returned
To be accepted, the item must be:
- Unworn, unwashed and unaltered
- In its original condition with all tags attached
- In its original packaging
- Free from perfume, makeup, smoke or other odors

3. What cannot be returned
- Custom-made or tailored abayas
- Abayas that have been altered, shortened or worn
- Items marked as final sale
- Gift cards

4. How to start a return
1. Email us at info@amuraqa.com or message us on WhatsApp at +974 6006 9998 within 7 days of delivery.
2. Include your order number, the item you want to return, and the reason.
3. Send clear photos if the item is damaged, faulty or not what you ordered.
4. We will reply within 2 working days with the return instructions.

Please do not send an item back before we confirm your return.

5. Exchanges
You can exchange an item for a different size or color, subject to stock. If the size or color you want is not available, we will offer a refund.

6. Damaged or wrong items
If your abaya arrives damaged, faulty or different from what you ordered, contact us within 48 hours of delivery with photos. We will replace it or refund you in full, and we will cover the return shipping cost.

7. Return shipping
- If you are returning the item because of a change of mind or a size change, the customer pays the return shipping.
- If the item is damaged, faulty or incorrect, we pay the return shipping.

8. Refunds
- After we receive and check your return, we will email you to confirm the result.
- Approved refunds are sent within 5 to 7 working days.
- Card payments are refunded to the original payment method. Your bank may take extra days to show the refund.
- Cash on delivery orders are refunded by bank transfer. We will ask for your bank details.
- Original shipping fees are not refunded, unless the item was damaged, faulty or incorrect.

9. Sale items
Sale items can be exchanged but not refunded, unless they are damaged or faulty.

10. Contact us
If you have any questions, contact us:
Email: info@amuraqa.com
WhatsApp: +974 6006 9998
Working hours: [add your working days and hours]